We’ve been in the process of making some changes to our website which will allow us to provide a better experience, and there may be some slight hiccups. To fix the issue, you’ll need to re-activate your account. Click “Sign In” at the top of the website, follow the prompt to re-create your account in our new platform and you’ll be all set.
Please note that our login process is case sensitive and requires that all of the letters in an email address be entered as lowercase when you are logging in.
If you need additional help, fear not! Our Customer Experience team can help get the process going over email. Just drop us a line at firstname.lastname@example.org