If you receive a "failed payment" message indicating your card was declined or that the CVV code was entered incorrectly, please go back to the experience page and try again! If it fails to process a second time, there are a couple of things we recommend to troubleshoot. You’ll want to make sure that your browser software is up to date or try switching browsers entirely as sometimes older versions of certain browsers can interfere with donation submissions. Our platform tends to work best on Google Chrome. Please note that our site does not support Internet Explorer. Additionally, we’d recommend clearing your browser cache and cookies.
If you need any further assistance please contact our Customer Experience Team at firstname.lastname@example.org!